How do I return a product purchased on Parcos.com?
Parcos.com offers its customers an ’Easy return policy’, wherein a customer can raise a return/exchange request of a product within 3 (three) days from the date of delivery of the product (Easy return policy period) for the orders placed on www.parcos.com.
Request raised after the completion of the Easy return policy period will not be accepted.
- Step 1: Contact our Customer Support team via email shivatraders87@gmail.com) within 3 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly also email an image of the product / unboxing video along with the invoice copy of the order.
- Step 3: Validation of the return/replacement/ refund request will be conducted by our support team.
- Step 4: Approved / accepted return/replacement/ refund request or any rejection will be communicated to the customer.
- Step 5: We will pick up the products within 2-4 business days from the acceptance of the replacement request. Customer must pack the order in the original packaging & keep the order ready for pickup, failing which the replacement process will not be fulfilled by us.
- Step 6: We will initiate the refund or replacement* process only if the products are received at our warehouse in their original packaging with their seals, labels and barcodes intact.
Note: *Replacement – Replacement request will be processed subject to product availability at our warehouses. In case a replacement product is not available, we will initiate full refund to the customer.
Kindly refer to the next question for exclusions to refunds.
When can we reject the returned, exchanged or refund request?
Returns, refund or exchange request will not be accepted under the following conditions:
- If the request is initiated after 3 (three) business/working days from the date of delivery of the products to you.
- Product is damaged due to mishandling, negligence, misuse/overuse or for any other reason attributable to the Customer.
- Product has been opened and/or used.
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Incase order is a combination of a saleable product + free of cost product request can be rejected if both products are not returned.
- Free product provided by brand
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:
- Step 1: Contact our Customer Support team via email (support@parcos.com) within 3 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact and are unopend and unused.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. .
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
In addition, we also provide the hassle-free option of refund through bellamoda coupons, which can be used during future purchases.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24- 48 business/working hours after the verification of the ordered products at our warehouse. The actual time of credit of the amounts in your account will depend on your bank.
For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us verifying the ordered products at our warehouse. Post verification, amount shall be processed to your account within an additional 2-3 business days. The actual time of credit of the amounts in your account will depend on your bank. You will need to share your bank details with our team to process the payment.
In addition, we also provide the hassle-free option of refund through bellamoda coupons, which can be used during future purchases.